Terms & Conditions

Please read these terms and conditions carefully. When you make a booking, you accept on behalf of your party the terms of these booking conditions. It is your responsibility to ensure that all of the details on your confirmation documents are correct and to bring to our attention any errors or discrepancies within 48 hours of your booking.

BOOKINGS AND QUOTES

Bookings can be made online at www.thebowerbyronbay.com.au or by calling The Bower Byron Bay on +61 2 66809577. Reservations are subject to availability and actual pricing at the time of booking. Quotes are valid for 24 hours only. Any quote given is an estimate only of price, which will be subject to a written advice on confirmation of booking. You agree to pay the rate for each night of your stay and any additional charges up until the time you have departed the accommodation. The accommodation may be occupied by you only for the period stated on the booking confirmation.

PAYMENT POLICY

Full payment is required 30 days prior to arrival. If payment is not received by the due date, The Bower Byron Bay reserves the right to cancel the booking.

PAYMENT OPTIONS

Payments are accepted by credit cards, Visa, MasterCard or AMEX. All payments are only accepted in AUS dollars. All credit card payments incur a 1.3% fee. Payments can be accepted via direct deposit.

RATES & CHARGES

Rates quoted are in Australian dollars and are subject to change at any time. Rates are inclusive of GST where applicable. Any verbal quote given is an estimate only of price, which will be subject to a written advice on confirmation of the booking. All credit card payments will incur a 1.3% surcharge. Minimum length of stay restrictions apply to certain rates during special event periods. The price of your accommodation cannot be guaranteed until the deposit is received or if booking online full payment is required at the time of booking.

TRAVEL DURING COVID-19 EPIDEMIC

If government restrictions are placed on domestic travel due to the impact of Covid-19, we will provide a free change of date to your booking or provide a voucher for the full value of your booking. All other cancellations will be subject to our normal cancellation policy.

Bookings made via a third party or online travel agent ie.Booking.com, will incur additional charges due to commissions payable.

The full tariff is required 30 days prior to arrival. If you cancel your booking 30 days or more before your scheduled arrival there will be no charge*(excluding Peak & Group bookings).

All credit card charges will incur a 1.3% surcharge.

If cancelled or modified 15-30 days prior to arrival a 20% cancellation fee will be applied and the remainder will be refunded.

If cancelled or modified 0-14 days prior to arrival the full tariff is non-refundable.

*Peak Season – A non-refundable 20% deposit is required at the time of booking with the balance charged 30 days prior to arrival. Dates included are Splendour in the Grass (2nd-last weekend of July), Easter, Christmas and New Year Holidays.

*Group bookings of 4 rooms or more require a non-refundable 20% deposit at the time of booking with the balance charged 30 days prior to arrival.

“Advanced Purchase Non Refundable” bookings will be charged the total tariff at the time of booking and is 100% non-refundable. No changes of cancellations can be made to this room rate.”

TRAVEL INSURANCE

Would you like to protect this booking with Cancellation Cover? We are a small family-run property and cancellations can affect us hugely.

We strongly recommend you purchase comprehensive travel insurance at the time of booking. We suggest that the policy should include, but not be limited to, the reimbursement of any monies paid in the event the travel is canceled; loss or damage to personal baggage and loss of money and medical expenses.

SCHOOLIES

PHOTOSHOOTS

No photoshoots unless prior approval has been confirmed with Bower Management.

CHILDREN’S PRICES

Children’s prices for accommodation are included in the standard tariff rates and refer to children using existing bedding. Please note that not all room types are child friendly.

NUMBER OF GUESTS

At no time during your occupancy is the number of guests staying to exceed the number booked, unless prior approval is sought and given by management. The use of extra beds other than the number booked will attract an additional tariff. Any persons exceeding the maximum occupancy of the property will be considered trespassers and will be evicted.)

CHECK IN & CHECK OUT

Standard check in time is 2.00 pm on the day of arrival and the room is to be vacated by 10.00 am on the day of departure. An additional fee may be charged if you do not check out by 10.00 am. Early arrivals and late check outs are at the discretion of Management and must be requested at the time of booking. Whilst every effort will be made to accommodate early arrivals and late departures, the only way to absolutely ensure early check-in or late check-out is to book an extra night or half day where availability permits. Half day rates are charged at 50% of the nightly tariff and will extend the check out time until 2:00 pm and allow an early check in from 10:00 am.

CLEANING

Extra cleaning and linen change can be arranged during your stay for an additional charge, at a cost to you. Please contact management for further details. On departure, your room is to be left in a clean and tidy state. If excessive cleaning is required an additional cleaning cost of $150 will be deducted from your deposit or credit card. 

DAMAGES 

We reserve the right to charge the lead guest for any damages caused through the course of a booking by any member of the booking party. This includes breakages, spillages, stains, damage to furniture or fixtures and fittings. Any accidental damages should be reported as soon as possible in order to minimise damage and associated costs.

LOST BIKES

We have a fleet of Lekker bikes and bike locks available for you to borrow at our compliments. Please take proper care to ensure the bikes are locked at all times if not in use. Any lost bike will incur a fee of $500. 

SMOKING

Smoking inside any rooms is strictly prohibited. If there is any evidence of smoking inside rooms you will be charged an additional $500 for a specialised clean to eliminate odours. Please ensure doors and windows are closed if smoking near rooms

PETS

No pets are permitted.

PERSONAL BELONGINGS

You acknowledge that we do not cover your personal belongings under our insurance policy and therefore take no responsibility for any loss or damage of the occupant’s personal property left on the premises and agree that you will not make any claim against us for any damages or loss to your personal belongings regardless of how or where the loss or damage occurred.

LOST PROPERTY

Should we recover your lost property we request that you please send a paid self addressed envelope so we can post it back to you. Note, we only hold items for 3 months. After that period items will either be donated or disposed of.

CAR PARKING

Allocated parking is provided for guests rooms. The Bower is not liable for any loss or damage to a vehicle nor to any property or effects of any persons using the car park, nor for any personal injury suffered by them howsoever caused whether from negligence of the Bower.

TRAVEL INSURANCE

We highly recommend you purchase comprehensive travel insurance at time of booking. We suggest that the policy should include, but not be limited to, the reimbursement of any monies paid in the event the travel is cancelled; loss or damage to personal baggage and loss of money and medical expenses.

BEHAVIOUR

Parties or gatherings are strictly prohibited unless prior arrangements have been made with Management. Disturbance to other Bower guests and neighbours including excessive noise and music is prohibited and may result in eviction without refund. If a noise complaint is received a first warning will be given, if a second complaint is received this will result in immediate eviction with no refund.

SWIMMING POOL POLICIES

• Open 8am – 7pm daily
• All pool areas are exclusively for registered hotel guests only.
• There is no lifeguard on duty swimming is at your own risk.
• Children under the age of 12 must be accompanied by an adult at all times.
• No smoking or e-cigarettes allowed in pool area.
• For health and safety, swim nappies are required for children under 3. Parents will be liable should the pool be forced to close and be drained due to negligence in supplying proper nappies to prevent pool accidents.
• Please do not ‘reserve our pool chairs’ for extended periods.
• Diving is not permitted as the pool depth varies.
• No glass allowed in pool area. We can supply plastic wine glasses for use in the pool area.
• No outside pool floats are permitted. We have a selection of blow-up chairs and lounges for you to relax in.
• Music allowed with the use of personal headphones only – no amplified music of any kind.
• Think safely, no rough play, diving, running, pushing at the pool.
• Any injuries should be reported immediately to Bower reception.
• Use the bathrooms provided, not the pool. There is a nearby amenities block & a gorgeous outside hot shower for rinsing off.
• The Bower reserves the right to refuse access & service to the pool area.
• Guests must comply with all pool policies. Violations could result in being asked to leave the pool area or The Bower premises.

BREAKAGES AND DAMAGES

Damages or breakages of furniture or furnishings must be reported to Management immediately. Breakages or damages to the property and all communal or external areas that are caused by any guest and/or a guest’s visitor will be charged and recouped in full from the guest’s credit card or deducted from the guest’s refundable deposit. Excess cleaning required on departure or replacement of items removed from the accommodation will be charged to the guest’s credit card. Furniture, fixtures and fittings are not to be altered or moved between rooms or properties. There will be a charge incurred if furniture is not returned to its original location.

AFTER-HOURS CALL OUT FEES & LOSS OF KEYS

If security has to be called out to The Bower (out of reception hours) for a lost key; noise complaints or anything else that there is an $100.00 security call-out fee that will be charged to their credit card.

Loss of keys will incur a further $90.00 replacement charge.

COMMERCIAL USE

The property are not to be used for commercial use.

LIABILITIES

You acknowledge that we do not accept liability for any injury, damage, loss, additional expenses and disruptions due to electrical storms or other acts of God caused directly or indirectly by events, which are beyond our control and agree not to make any claim in relation thereto.

NO TENANCY

You agree that regardless of your length of stay in there is no tenancy or other rights created under any Landlord and Tenant laws and there are no such laws that apply to your stay.

CHANGES BEYOND OUR CONTROL

Compensation will not apply if a significant change is made for reasons beyond our control. These include: war, threat of war, riots, civil disturbances, terrorist activity, industrial disputes, natural and nuclear disasters, fire, epidemics, health risks, changes due to rescheduling or cancellation of flights by an airline or alteration of the airline or aircraft type; closed or congested airports or ports, hurricanes and other actual or potential severe weather conditions, act of government or public authorities or other circumstances amounting to force majeure and/or Acts of God.

BREACH OF TERMS AND CONDITIONS

You agree that, should you or your guests breach any of the terms and conditions:
You will pay to us the total loss or damage that we suffer as a result of that breach and hereby authorise us to debit your credit card or apply your refundable deposit in payment of that loss or damage and we may evict you and your guests without notice